Customer Research
Is this problem worth solving?
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Yes, some nuances exist in the current hiring and recruiting space. There are things both candidates, recruiters, and employers, should know about the current environment.
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Why would the candidate feel a lack of communication? Applicants want transparency about the process. Unfortunately, apply, find there is no timeline or communication. Job seekers are unclear on what, where, and when they will communicate with the employer. A few companies are starting to put this information out there. However, communication of timelines remains a nonstandard practice within corporate recruiting. However, people are beginning to realize they must sell themselves to candidates.
Why has this problem not been solved yet?
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Previously the employer had more choice and power. However, the pandemic has facilitated a cultural shift.
What are the biggest obstacles to solving the problem?
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Many employers were unprepared for this power shift, and a few continue to be resistant to doing things differently.
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Employers must have their ATS set up to communicate, as discussed above. You would need a technical HR team that understands the system's capabilities.
What pitfalls should I avoid?
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If employers veer from the process, there may be a legal obligation. Remember, employers, are trying to control risk.
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If employers put something out with dates about communication of decisions, they must make sure you stick to the stated message. If you do not adhere to it, job seekers will not be very understanding.
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The recruiter can want to do one thing, and the hiring team may want to do something else. There are times that they change midstream in the process.
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Recruiters should connect with hiring managers. Discuss the job description, the details specific to that department it should include, the hiring manager's timeline, and how the recruiter/manager relationship typically works. One of the best and most simple things is to find great talent as soon as they enter the pool.
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Recruiters, at times, get ghosted by the hiring team due to the team's daily responsibilities.
Who else should I be talking to?
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Ask other recruiters. There is a fine line between over-communicating and keeping the candidate informed.
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Speak to HR specialists or Generalists that ensure they comply with employee practices.
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Salary ranges are all over the map. Many companies adhere to state and federal laws regarding salary. Some recruiters volunteer salary ranges with the candidate. There is no monetary benefit for recruiters when they save the department money on salaries. However, the hiring manager’s operating budget could be impacted by the salary offered. Advises against hiring managers taking steps like this because they may have another employee on the team in the same position. He asks them to justify their reasoning.